Privacy Policy

Updated 19 Apr 2024

Design + Industry respects your privacy. This policy explains how we collect, use, and protect your personal information on www.design-industry.com.au. We are committed to safeguarding your data, adhering to the Australian Privacy Principles (APPs) and considering global privacy standards to ensure your information is handled responsibly.

Definition of Personal Information

Personal Information is any information that can identify you. This can be straightforward, such as your name, email address, or phone number. It can also be more indirect, like your IP address or your browsing history, which together can reveal who you are. We focus on protecting this personal information and do not collect sensitive information, such as details about your health or ethnic background.

Collection and Use of Personal Information

We collect your personal information to help us deliver a better service to you. This includes details such as your name, address, email, telephone numbers, job title and industry. We collect this information through forms you fill out on our website, interactions with our sales team, and automatically through your activities on our site.

To enhance our website's functionality and understand how visitors use our site, we use services provided by third parties like Squarespace, Google Analytics, Google Ads, Snitcher, Clearbit, HotJar, Microsoft Clarity and HubSpot. These services help us analyse traffic, manage interactions, and tailor marketing and advertising strategies that may be of interest to you.

Here are some specific ways we use the information we collect:

  • To Provide Service and Information: We use your information to deliver our services effectively and to provide you with relevant information.

  • To Support and Respond: We gather information to address your inquiries and feedback promptly.

  • To Improve and Customise: We utilise information to personalise your experience across our services, software, and website, and direct you to content we believe will be of interest to you; We also collect usage statistics to enhance website functionality.

  • To Communicate: We send updates and information about new offers and services based on your communication preferences.

  • To Inform: We keep you updated about important changes that may affect your interaction with our services.

  • To Share: We may share information about successful service delivery outcomes, like project details and positive customer testimonials)

  • To Conduct Our Business: We use your information to provide, enhance, and improve our products and services, develop new offerings, and understand how our products and services are used. This also helps us undertake our own business activities effectively.

Protection of Your Information

We take the security of your personal information seriously. We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure. These include only using industry-leading hosting services, relationship management, and digital marketing tools that adhere to high security standards.

Here’s what we do to keep your data safe:

  • We ensure that only authorised personnel have access to your personal information, and strictly for the purpose of delivering our services.

  • We employ robust technological and organisational safeguards.

  • We regularly review and update our security practices in response to new and emerging threats.

We also require all third-party service providers we work with to maintain the confidentiality and integrity of your personal information and to handle it respectfully and responsibly.

Disclosure of Personal Information

We share your personal information with third parties only when necessary to provide our services, perform business activities, or as required by law. We select these external service providers with care and seek to work with those who uphold high standards of data protection. While some of these third parties may be located overseas, we encourage you to review their privacy policies to understand how they manage your data. We take reasonable steps to ensure these parties comply with the Australian Privacy Principles (APPs) or equivalent standards. However, the actual protection of your data by these third parties will depend on their policies and practices, which are beyond our direct control. Additionally, when legally obligated or necessary for safety reasons, we may disclose your information to authorities or other entities

Cookies, Analytics and Online Advertising

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help websites remember your preferences and collect information about your browsing behaviour. Most major websites use cookies as they are an industry standard.

How We Use Cookies:

  • Enhancing Site Functionality: Cookies help us understand how our site is used and enable us to enhance your user experience.

  • Analytics: We use tools like Google Analytics to analyse site traffic and user behaviour to improve our content and advertising.

  • Targeted Advertising: We, along with third-party vendors like Google, use cookies and other technologies to show ads that are relevant to your interests.

Managing Your Cookie Preferences:

  • Browser Settings: You can set your browser to refuse all cookies or to indicate when a cookie is being sent.

  • Google’s Ads Settings: Opt out of Google’s personalised advertising by visiting Google's Ads Settings.

  • Google Marketing Platform: You can opt out of cookies used by Google Marketing Platforms on their opt-out page.

  • Network Advertising Initiative: To opt out of cookies from other third-party vendors, visit the Network Advertising Initiative opt-out page.

  • Device Settings: Control the use of device identifiers by adjusting the settings on your device.

External Links and Social Media Interactions

Our website contains links to external sites, and we engage with various social media platforms. It’s important to note that:

  • We are not responsible for their privacy practices, or the content of their sites. These sites have their own privacy policies and data collection practices, which may differ from ours.

  • Social Media platforms may track your behaviour across their services and the wider web. We do not control and are not responsible for their privacy practices.

We recommend that you review their policies before interacting with them or following links from our website.

Data Management with HubSpot

We use HubSpot as our Customer Relationship Management (CRM) and marketing platform to enhance our service delivery and understand user behaviour more effectively. Through HubSpot, we track interactions and manage our communications, providing you with information about our products, services, and other items we believe may be of interest to you.

Marketing Communications

We occasionally send marketing emails that may be promotional in nature. Each of these emails offers a clear option to opt-out of future marketing messages. If you decide at any time that you no longer wish to receive such communications from us, you can:

  • Follow the opt-out instructions included in the marketing email you received.

  • Send an email to info@design-industry.com.au with your request to be removed from our marketing mailing list.

Updates to this Policy

We regularly review our Privacy Policy to reflect changes in laws, technology, and our operations. We will post updates on this page to keep you informed.

Compliance and Requests

We adhere to the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Access and Corrections:

You have the right to access Personal Information we hold about you, and to ask for it to be corrected if you believe it is inaccurate, outdated or incomplete. To request access or a correction, please contact our Privacy Manager via email or post. We require proof of identity to protect your privacy and the privacy of others when processing these requests.

Complaints:

If you are concerned about how we have handled your personal information, please contact our Privacy Manager with your complaint. We take all complaints seriously and commit to responding within 30 days, providing a timeline for resolution or requesting further information if necessary.

Contact:
Privacy Manager
Design + Industry Pty Ltd
2/34 James Craig Road
Rozelle NSW 2039
Australia

Email: info@design-industry.com.au


By using our site, you acknowledge and agree to the processing of your personal information as described in this Privacy Policy.